SaaSCustomer SupportReal-time2024
CloudChatEmbeddable live-chat widget + customer-support SaaS
- Timeline
- 5 months, MVP to public launch
- Role
- Product engineering + infrastructure
- Year
- 2024
cloudchat.vip
The problem
What we were solving
Mid-market teams were stitching together Intercom, Crisp and bespoke webhooks just to get a single live-chat surface across their marketing site, dashboard, and mobile app — and paying enterprise prices for features they never used.
The solution
How we shipped it
We built CloudChat as a single embeddable widget plus a full operator dashboard. A 4 KB loader script bootstraps a WebSocket session, hydrates conversation history, and matches the host site's brand without a redeploy.
The operator side runs as a Next.js app with realtime presence, canned responses, file attachments, and JSON-driven webhooks so customers can wire chat events into their own CRMs, ticketing and analytics stacks.
Tech stack
What it’s built on
- Next.js
- Node.js
- WebSockets
- Redis
- PostgreSQL
- Tailwind
- Stripe Billing
- Cloudflare Workers
Outcome
What shipped, in numbers
<0ms
Median message round-trip
0 KB
Loader script (gzipped)
0.00%
Uptime (last 90 days)
0k+
Sites embedding the widget
Live preview
See it running
cloudchat.vip
Open liveMore work
Other things we've shipped
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